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Dr. Shivani Saini

Assistant Professor-Marketing

Profile

Dr. Shivani Saini is an Assistant professor in the Marketing Area at the Management Development Institute (MDI) Murshidabad. She is MBA (Hons.), Ph.D. in Business Management, and UGC-NET qualified. She holds a doctorate degree in marketing from Dr. B R Ambedkar National Institute of Technology, Jalandhar. Dr. Shivani has over six years of teaching experience in renowned management and engineering institutes. Prior to MDI, Dr. Shivani worked with the NIT, Jalandhar, Lovely Professional University, and the institutes affiliated with I.K. Gujral Punjab Technical University and Panjab University.

She has authored various national and international publications in the ABDC, ABS, Scopus, EBSCO, ProQuest, ESCI, J-Gate, UGC-CARE, and ICI Indexed journals. She has also published a book on Customer Experience Management. Dr. Shivani has presented many papers at reputable national and international conferences and attended faculty development programs organized by the Birla Institute of Management Technology, Greater Noida, and University Business School, Panjab University, Chandigarh.

She teaches the core and elective courses in Marketing Area.

My teaching pedagogy involved a mix of traditional lectures, modern teaching methodologies, new-age technologies, and applied practice. I structure my classes to achieve the course outcomes with a detailed plan, lectures, case studies, live projects, demonstrations, and cooperative learning to engage students and support their learning. I foster critical thinking and application skills in the teaching of marketing electives.

Application of ZMET in Consumer Behaviour

The live project Application of ZMET in consumer behaviour based on Zaltman Metaphor Elicitation Technique (ZMET) developed by Gerald Zaltman is designed for post graduation students to impart knowledge about the consumers unconscious behaviour. The project has been run through five phases. In every phase, the students have been instructed to perform on certain parameters like the selection of brands, collection of images, understanding of the ZMET technique, and application of the ZMET in real-world products or services.

Technology Integration in Teaching

I always prefer to utilize technology for enhancing instructions, inculcating online resources, and interactive activities that enhance students’ engagement and retention. The use of online teaching platforms like Moodle and Zoom promotes interactive learning and structured evaluation. Communicating and supervising students in continuous course activities, quizzes, cases, assignments, and projects in offline/online settings ensures academic excellence and practical orientation. These technologies help me to monitor students’ progress and provide individual feedback resulting in improved student behaviour and achievement.

Research-based Learning Practices

To offer diversity and depth of courses, I facilitate research-oriented assignments and course of independent study in the marketing discipline. An understanding of contemporary issues in marketing and consumer behaviour enhances students’ employability in a real-world business environment.

Publications

Research Papers

Book

Book Chapters

  • Saini, S. & Singh, J. (2020). Drivers of Consumer Loyalty in the Wellness Sector. In P. Ordoñez de Pablos, X. Zhang, & K. Chui (Eds.). Innovative Management and Business Practices in Asia (pp. 98-113). Hershey, PA: IGI Global. https://10.4018/978-1-7998-1566-2.ch005
  • Saini, S. & Singh, J. (2018). Cultivating Emotional Branding Through Customer Experience Management: From the Holistic Experience Perspective. In R. Garg, R. Chhikara, T. Panda, & A. Kataria (Eds.). Driving Customer Appeal Through the Use of Emotional Branding (pp. 55-71). Hershey, PA: IGI Global. DOI: 10.4018/978-1-5225-7116-2.ch072

Conference/Seminar Proceedings

  • Singh, J. & Saini, S. Towards customer loyalty through perfect experience mix. National Seminar on New Age Business Drivers, University Business School, Panjab University, Chandigarh, UT, India, March 28, 2016.
  • Saini, S. & Bhatia, L. To brand or not to brand? National Conference on INDIA Inc.-Challenges Ahead, GNA-IMT, Phagwara, Punjab, India, March 12, 2011.
  • Saini, S. & Bhatia, L. Coffee: To drink or not to drink. International Conference on Materialism and Consumerism- A Bliss or Bane, PCTE, Ludhiana, Punjab, India, March 26, 2011.
  • Saini, S. FDI-Innovation Source of Developing Finance. International Conference on India in The Emerging Order-A Potential Market for World, D A V College, Malout, Punjab, India, Feb. 25-26, 2011.
  • Saini, S. Awareness of consumer rights. National Seminar on Consumer Rights Protection in Indian context, M T S M College for Women, Ludhiana, Punjab, India, Dec. 20, 2007.
  • Saini, S. Growth of Insurance Industry. National Seminar on Service Sector Challenges and Opportunities in the Indian Context, GGN Institute of Management & Technology, Ludhiana, Punjab, India, May 12, 2007.

Conducted training sessions in Management Development Programmes (MDPs), Executive Development Programmes (EDPs), and Faculty Development Programmes (FDPs) for leading organizations, including:

  • Canara Bank
  • Life Insurance Corporation of India (LIC)
  • Damodar Valley Corporation (DVC)
  • MSTC Limited
  • Eastern Coalfields Limited (ECL)
  • Gorkhaland Territorial Administration (GTA)
  • West Bengal Electronics Industry Development Corporation Limited (WEBEL)
  • Apeejay Institute of Management and Engineering Technical Campus
  • National Institute of Technical Teachers Training and Research (NITTTR), Chandigarh

Dr. Shivani Saini has imparted training in the programs organized by NITTTR, Chandigarh.